Shipping policy
Effective Date: January 1, 2025
Last Updated: January 1, 2025
1. Worldwide Shipping
Azul Vapes Official proudly offers worldwide shipping to legally permitted destinations. We ship from our facility in Dubai, United Arab Emirates to customers globally.
2. Processing Time
- Orders are processed within 1-2 business days (Saturday-Thursday)
- Orders placed on Friday or UAE public holidays will be processed the next business day
- You will receive an order confirmation email once your order is placed
- A shipping confirmation with tracking information will be sent once your order ships
3. Shipping Methods and Delivery Times
3.1 Domestic Shipping (Within UAE)
| Service | Delivery Time | Cost |
|---|---|---|
| Standard Delivery | 2-3 business days | AED 20 |
| Express Delivery | 1-2 business days | AED 35 |
| Same Day Delivery (Dubai only) | Same day if ordered before 12 PM | AED 50 |
FREE SHIPPING on all UAE orders over AED 200!
3.2 International Shipping
| Region | Delivery Time | Cost |
|---|---|---|
| GCC Countries | 3-5 business days | Starting from €15 |
| Middle East & North Africa | 5-7 business days | Starting from €20 |
| Europe | 7-10 business days | Starting from €25 |
| North America | 10-14 business days | Starting from €30 |
| Asia Pacific | 7-12 business days | Starting from €25 |
| Rest of World | 10-20 business days | Starting from €35 |
FREE INTERNATIONAL SHIPPING on orders over €150!
4. Shipping Carriers
We partner with reliable international carriers including:
- DHL Express
- FedEx International
- UPS Worldwide
- Aramex
- Emirates Post
5. Order Tracking
- All orders include tracking numbers
- Track your order through our website or the carrier's website
- Tracking information is typically available within 24-48 hours of shipment
- Email updates are sent at key points during delivery
6. Shipping Restrictions
6.1 Restricted Countries
We cannot ship to countries where vaping products are prohibited, including but not limited to:
- India
- Singapore
- Thailand
- Brazil
- Argentina
- And other countries with vaping bans
Please check your local laws before ordering.
6.2 Age Verification
- Signature may be required upon delivery
- Valid ID proving age 18+ may be required
- Packages cannot be left unattended
7. Customs, Duties, and Taxes
For international orders:
- Customers are responsible for all import duties, taxes, and customs fees
- These charges are not included in our product prices or shipping costs
- Customs fees vary by country and are determined by local customs authorities
- We cannot predict or calculate these charges in advance
- Refusal of packages due to customs fees will not result in a refund of shipping costs
8. Delivery Issues
8.1 Incorrect Address
- Please ensure your shipping address is correct before placing your order
- We are not responsible for packages delivered to incorrect addresses provided by customers
- Additional charges may apply for address corrections
8.2 Failed Delivery Attempts
- After 3 failed delivery attempts, packages may be returned to us
- Re-shipping fees will apply for returned packages
- Unclaimed packages are not eligible for shipping refunds
8.3 Lost or Damaged Packages
- We will work with the carrier to locate lost packages
- Claims must be filed within 7 days of expected delivery date
- Damaged packages should be reported within 48 hours of receipt
- Photos may be required for damage claims
9. Shipping During Peak Periods
During peak periods (holidays, sales events), please expect:
- Additional 1-3 days for processing
- Possible carrier delays
- We recommend ordering early during these periods
10. Multiple Items and Split Shipments
- Large orders may be shipped in multiple packages
- Each package will have its own tracking number
- No additional shipping charges for split shipments
11. Packaging
- All items are carefully packaged to ensure safe delivery
- Discrete packaging available upon request
- Eco-friendly packaging materials used when possible
12. Expedited Shipping
Need your order faster? Contact us at support@azulvapes.com for expedited shipping options and rates.
13. Insurance
- All shipments are insured against loss or damage
- Additional insurance can be purchased upon request
14. Contact Us
For shipping inquiries or to track your order, please contact:
AZULVIBES ELECTRONIC CIGARETTES & ACCESSORIES TRADING CO. L.L.C
Hor Al Anz Street
Dubai, United Arab Emirates
Email: shipping@azulvapes.com
Customer Service Hours: Saturday-Thursday, 9:00 AM - 6:00 PM (GST)
15. Policy Updates
This shipping policy is subject to change. Updates will be posted on this page with the revised date.