Privacy Policy

Effective Date: January 1, 2025

Last Updated: January 1, 2025

1. Introduction

AZULVIBES ELECTRONIC CIGARETTES & ACCESSORIES TRADING CO. L.L.C ("Azul Vapes Official", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us, including:

  • Full name and contact details (email, phone number)
  • Billing and shipping addresses
  • Payment information (processed securely through payment providers)
  • Date of birth (for age verification)
  • Government ID information (when required for age verification)
  • Order history and preferences
  • Communications with customer service

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

  • IP address and location data
  • Browser type and version
  • Device information
  • Pages visited and time spent
  • Referring website addresses
  • Shopping cart contents

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences and settings
  • Analyze site traffic and usage
  • Personalize your shopping experience
  • Facilitate secure transactions
  • Prevent fraud

3. How We Use Your Information

We use collected information for:

  • Processing and fulfilling orders
  • Age verification (mandatory for vaping products)
  • Sending order confirmations and shipping updates
  • Customer service and support
  • Marketing communications (with your consent)
  • Improving our products and services
  • Fraud prevention and security
  • Legal compliance
  • Analytics and business operations

4. Information Sharing and Disclosure

4.1 Service Providers

We share information with third-party service providers including:

  • Payment processors
  • Shipping and logistics companies
  • Email service providers
  • Analytics providers
  • Age verification services

4.2 Legal Requirements

We may disclose information when required by law or to:

  • Comply with legal processes
  • Respond to government requests
  • Enforce our terms and policies
  • Protect rights, property, or safety

4.3 Business Transfers

In case of merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

  • SSL encryption for data transmission
  • Secure payment processing (PCI-DSS compliant)
  • Regular security audits
  • Restricted access to personal information
  • Employee training on data protection

6. Your Rights and Choices

6.1 Access and Control

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Opt-out of marketing communications
  • Disable cookies in your browser

6.2 Marketing Preferences

You can unsubscribe from marketing emails by:

  • Clicking the "unsubscribe" link in any marketing email
  • Contacting us at support@azulvapes.com
  • Updating preferences in your account settings

7. International Data Transfers

As we operate from Dubai, UAE and ship worldwide, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers.

8. Data Retention

We retain your information for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

9. Children's Privacy

Our services are strictly for individuals 18 years or older (or legal smoking age in your jurisdiction). We do not knowingly collect information from minors. If we discover we have collected information from a minor, we will promptly delete it.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by:

  • Posting the new policy on our website
  • Updating the "Last Updated" date
  • Sending email notifications for material changes

12. Contact Us

For questions about this Privacy Policy or our privacy practices, contact us at:

AZULVIBES ELECTRONIC CIGARETTES & ACCESSORIES TRADING CO. L.L.C
Hor Al Anz Street
Dubai, United Arab Emirates
Email: privacy@azulvapes.com

13. Compliance

This Privacy Policy complies with applicable data protection laws including UAE Federal Law No. 45 of 2021 on the Protection of Personal Data and other relevant regulations.